Mama Wellness Retreat Hamper

Thank you for shopping at Doudou Mom & Baby Gift Shop. We want you to be completely satisfied with your purchase. Kindly read our return and refund policy carefully.

 

1. Item with Personalised Name Embroidery

Since personalised items are custom made specifically for you, we cannot accept returns or provide refunds unless there is a manufacturing defect or an error on our part. It is essential to double check all personalisation details before placing your order. If there is an error in the personalisation due to our mistake, please contact us within 24 hours of receiving your order, and we will gladly replace the item or offer a refund.

 

2. Non-personalised items

If you have purchase a non-personalised item and wish to return it, please contact us within 24 hours of receiving the product. The item must be unused, in its original packaging, and in the same condition as when you received it. You will be responsible for the return shipping costs. Once we receive the item and verify its condition, we will issue a refund for the purchase price, excluding any shipping charges.

 

3. Damage or Defective Items

In the unfortunate event that your order arrives damaged or with a manufacturing defect, please notify us within 48 hours of receiving the product. We may request you to provide photographs/videos or return the item, depending on the situation. We will either replace the damaged/defective item or issue a refund, including any shipping charges incurred.

 

4. Refund Process

Once your return is received and approved, we will initiate the refund process. The refund will be issued to the original method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.

 

5. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as mentioned above and place a new order for the desired item.

 

6. Non-refundable items

Gift cards and sale/clearance items are non-refundable and cannot be returned.

 

Please note that all return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a deffective item.

 

If you have any further questions or need assistance with a return or refund, please contact our customer support team. We strive to provide exceptional customer service and will be happy to assist you.

 

This return and refund policy may be subject to change without prior notice.

Thank you for choosing Doudou Mom & Baby Gift Shop for your special purchases. Kindly review our shipping policy to understand how we handle deliveries.

 

1. Shipping Methods

We offer door-to-door delivery for all our products. we aim to provide a convenient and reliable experience for our customers.

 

2. Delivery Areas

We currently offer delivery within Klang Valley area. If your deliver address falls within Klang Valley area, we will gladly ship your order directly to your doorstep. 

For areas outside our designated delivery zones, please contact our customer support team tocheck if delivery is possible.

 

3. Outstation Deliveries

Please note that outstation deliveries are only available for specific items. These items will be clearly marked on our website, where any items indicating that they are eligible for shipping Klang Valley only, it will not be able to deliver outstation. If you wish to have an outstation delivery, please select the eligible item during the checkout process.

 

4. Shipping Time Frames

We strive to process and ship all orders promptly. The estimated delivery time will depend on whether you need personalised embroidery service, your location and the availability of the prodct. You will be provided with an estimated delivery date through WhatsApp after order is received on our side. Please note that these dates are approximate and subject to change based on unforeseen circumstances or carrier delays. We will do our best to inform you of ay significant delays that may occur.

 

5. Shipping Costs

The shipping cost will be calculated based on the delivery address for Klang Valley, and the weight and dimensions of the items you order for area other than Klang Valley. The shipping charges will be displayed during the checkout process before you confirm your purchase.

 

6. Delivery Issues

If you encounter any issues with the delivery of your order, such as delayed or missing package, please contact our customer support team immediately. We will work diligently to resolve the problem and ensure your order reaches you as soon as possible.

 

7. Delivery Confirmation

Upon delivery, it is important to thoroughly inspect the package for any visible signs of damage. If you notice any damage, please notify the delivery personnel and contact us promptly. We may require photography evidence to assist with an necessary claims.

 

Please keep in mind that the shipping policy is subject to change, and we encourage you to review it periodically.

 

If you have any further questions or require assistance with your delivery, please do not hesitate to reach out to our customer support team. We are commited to providing a smooth and satisfactory shipping experience for all our customers.