Thank you for shopping at Doudou Mom & Baby Gift Shop. We want you to be completely satisfied with your purchase. Kindly read our return and refund policy carefully.
1. Item with Personalised Name Embroidery
Since personalised items are custom made specifically for you, we cannot accept returns or provide refunds unless there is a manufacturing defect or an error on our part. It is essential to double check all personalisation details before placing your order. If there is an error in the personalisation due to our mistake, please contact us within 24 hours of receiving your order, and we will gladly replace the item or offer a refund.
2. Non-personalised items
If you have purchase a non-personalised item and wish to return it, please contact us within 24 hours of receiving the product. The item must be unused, in its original packaging, and in the same condition as when you received it. You will be responsible for the return shipping costs. Once we receive the item and verify its condition, we will issue a refund for the purchase price, excluding any shipping charges.
3. Damage or Defective Items
In the unfortunate event that your order arrives damaged or with a manufacturing defect, please notify us within 48 hours of receiving the product. We may request you to provide photographs/videos or return the item, depending on the situation. We will either replace the damaged/defective item or issue a refund, including any shipping charges incurred.
4. Refund Process
Once your return is received and approved, we will initiate the refund process. The refund will be issued to the original method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
5. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as mentioned above and place a new order for the desired item.
6. Non-refundable items
Gift cards and sale/clearance items are non-refundable and cannot be returned.
Please note that all return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a deffective item.
If you have any further questions or need assistance with a return or refund, please contact our customer support team. We strive to provide exceptional customer service and will be happy to assist you.
This return and refund policy may be subject to change without prior notice.
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