Shipping Policy

Thank you for shopping at Doudou Mom & Baby Gift. We want you to be completely satisfied with your purchase. Kindly read our shipping policy carefully.

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1. Shipping Methods

We offer door-to-door delivery for all our products to Klang Valley area. We aim to provide a convenient and reliable experience for our customers.

 

2. Delivery Areas

We currently offer door-to-door delivery within Klang Valley area. If your delivery address falls within Klang Valley area, we are gladly to ship your order directly to your doorstep. 

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For areas outside our designated delivery zones,  please contact our customer support to check if delivery is possible.

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3. Outstation Deliveries

Please note that outstation deliveries are only available for specific items. These items will be clearly marked on our website, where any items indicating that they are eligible for shipping to Klang Valley only, it will not be able to deliver outstation. If you wish to have an outstation delivery, please select the eligible item during the checkout process.

 

4. Shipping Time Frame

We strive to process and ship all orders promptly. The estimated delivery time will depend on whether you need personalized embroidery service, your location and the availability of the product. 

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You will be provided with an estimated delivery date through WhatsApp after order is received on our side. Please note that these dates are approximate and subject to unforeseen circumstances or carrier delays. We will do our best to inform you of any significant delays that may occur.

 

5. Shipping Costs

The shipping cost will be calculated based on the delivery address for Klang Valley, and the weight and dimensions of the items you order for area other than Klang Valley. The shipping charges will be displayed during the checkout process before you confirm your purchase.

 

6. Delivery Issues

If you encounter any issues with the delivery of your order, such as delayed or missing package, please contact our customer support team immediately. We will work diligently to resolve the problem and ensure your order reaches you as soon as possible.

 

7. Delivery Confirmation

Upon delivery, it is important to thoroughly inspect the package for any visible signs of damage. If you notice any damage, please notify the delivery personnel and contact us promptly. We may require photography evidence to assist with any necessary claims.

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8. Terms & Conditions

Please keep in mind that the shipping policy is subject to change without prior notice, and we encourage you to review it periodically.

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If you have any further questions or require assistance, please do not hesitate to reach out our customer support team. We are committed to providing a smooth and satisfactory shipping experience for all our customers.

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Thank you and happy shopping !